Full document download: SOP Oulton Abbey Care Home Sept 2022 V2
Hospitality is central to the Benedictine tradition and that tradition and duty of welcoming guests is at the heart of our mission to provide a friendly, welcoming, and efficient care service to all who come to live and work at Oulton Abbey Care Home. Although we have a Catholic background all faiths are welcome and accommodated.Our aim is to ensure that every person who lives at Oulton Abbey Care Home feels that they are the most important person in our home.We aim to provide quality, personalised residential and nursing care, to create a homely environment that respects people’s independence, protects their status and enables them to achieve as full a life as possible. We aim to provide a secure, relaxed environment where care, well-being and comfort are of prime importance.We aim to preserve and maintain the dignity, individuality, and privacy of all individuals in a warm and caring atmosphere. Our care team is sensitive to people’s changing physical needs, mental wellbeing, cultural, psychological, spiritual, emotional, and social needs. People are encouraged to participate in the development of their own care plans with their family and friends to ensure that we can provide a holistic approach to care.
Our staff team is committed to meeting our aims and objectives:
Values and principles of care
At Oulton Abbey Care Home, we believe that our services should be based on sound values and principles and an understanding of the fundamental and individual needs of individuals.
Our service values are as follows:
The right of individuals to be undisturbed and free from intrusion or public attention into their affairs. This is embedded in our care planning and will only be overridden in exceptional circumstances, and with the knowledge of the service user or their advocate.
Confidentiality is, wherever possible, maintained. On occasion, it is necessary, in the best interests of people we support to share personal information with either other professionals or organisations. Where possible, individuals are consulted, and their views included.
All individuals, whatever their circumstances, have the right to be treated with dignity and respect.
Individuals have the right to be listened to, involved and fully informed on all aspects of their care. Communication is appropriate to abilities and experiences of each person and tailored as required.
People are supported to maintain their independence; we aim to maximise every individual capacity for self-care and mobility where possible.
All individuals are encouraged to make decisions about their daily lives and activities. This may, from time to time, result in a conflict between ensuring safety and maximising independence. We will support people in their decisions to take reasonable risks.
Every individual, whatever their circumstances, has the right to have personal aspirations. Within the boundaries set by legislation and professional social work ethics, people are encouraged to achieve their personal goals.
The rights of citizenship are safeguarded for all, we aim to support people to pursue life, liberty, and happiness.
People are expected to accept appropriate responsibilities, considering their abilities and circumstances. These may include having due regard for others, for property or for participation in care plans.
Our service is designed to be accessible, flexible and person centred, promoting ordinary lifestyles, based on individual choice, which is promoted, within the limits imposed by service constraints.
We value the contribution of carer and family support for the wellbeing of people we care for and we encourage families to be involved in visiting and supporting their loved ones. This is included when we agree care plans.
Statement of intent of good practice
Our ambition is to reflect and promote values that focus on the individual resident as being at the centre of care service planning and care service delivery. To achieve this, we draw on fundamental core values that form the basis for considering the provision of a person-centred service:
At Oulton Abbey Care Home we ensure that we can meet the needs of people before they come to live with us. We agree their care needs before a service is offered to ensure that we can meet a person’s needs safely and effectively. Our care teams are trained to meet the needs of our client group and the team is supported to provide excellent care and support ensuring that they work to the values and ethos listed previously
A care plan is produced in consultation with each resident, their family and any authorised persons and includes information about the person’s care needs, wishes, preferences and goals.
All of the following tasks are provided to support people with personal care:
Care staff do not undertake such tasks listed below, that would be provided by our skilled nursing team and would include the following:
We are committed to ensuring that we continue to meet people’s needs. We complete regular audits on all aspects of the care and service that we deliver as part of a rolling programme of improvement and development. We review our findings and use them to improve the care that we deliver. We share our findings with our staff team and the people we support.Quality Assurance starts with recruitment of the care team following good practice guidelines and we complete monitoring and observations of performance. All staff are trained in line with Skills for Care Common Induction standards and competency is assessed by an experienced member of staff. All new carers complete the Care Certificate and staff are offered the opportunity to complete NVQ in health and social care at various levels, depending on their role.Part of assessing our performance includes feedback from people we support, via satisfaction surveys from residents and their family representatives to obtain views and opinions. This helps us to review and improve the care and support we offer. We meet with our staff teams regularly to obtain their views and how we can make any improvements.Complaints, Concerns, Comments & Compliments
Information gathered helps us to review our care service, look for trends and themes and ensure that we can make improvements to our care provision. There is a formal process to manage complaints in line with our complaints procedure which is accessible. Complaints are welcomed as they help us to improve, we ensure all complaints are treated respectfully and investigated. We always provide feedback to the complainant when a complaint has been investigated and resolved.
Full document download: SOP Oulton Abbey Care Home Sept 2022 V2